it is official :D

i am so happy for you, jannie and nani! :D

may you both live happily ever after *wink wink*

hate and sleep.

here are some facts:
it is no secret that i hate rommel assiong so much.
i have issues sleeping.
i only sleep-talk when i am tired.

well, maybe hate got outta hand. my hubby told me i was sleep-talking the other night.
guess what i said --

PATAYIN NA YAN SI ASSIONG!!!

i don't even remember my dream. whatever it was, well i sure do hope rommel assiong died in the dream.

first day funk.

i'm just about to end today's shift.

i now have my logins fixed... so guess what, i've taken in my first call *wipes sweat offa forehead* and it was a disaster!

"i cannot surf the internet. the blue orb (member referring to the windows vista start icon) shows big fat red x. clicking it doesnt get me anything."

it was clearly a computer issue. i would have gladly jumped the gun and went on with the troubleshooting. BUT the scope of support are well-defined now and we have to follow the process so i held my horses. the caller was stuttering and i had a hard time understanding him. since i advised him it is a computer issue, he wanted me to get someone else for him (duh) so i transferred him over to the next level of support.

first call = escalation. nice. what a way to start :p

anyway. i've had 5 calls today including that stuttering SOB. all of which will not pass as a troubleshooting call. i did not get to troubleshoot today.

second call = spoke with a representative from another department, wanting to know if our department can block adult content from the video-on-demand feature. never got to speak with the customer at all.

third call = customer was dissatisfied with service, wants a technician to fix it. i just scheduled a dispatch on demand.

fourth call = some asshole of a tech went to a customer's house and just left after checking on the equipment. customer wants to verify if tech was going to come back. just as i was going through checking the account, she tells me that the tech just stepped in so she needs to go. duh.

fifth call = i got someone just returning a call. just checked on the account if there were any logs of the outbound call - none. i just told him his account status and that was it.

don't get me wrong here, i would want to provide excellent customer service as expected of me... it's a piece of cake. i can provide that but i have to know the tools i am working with and the troubleshooting steps that are needed for particular issues.

i'm still hungover from the old program/account that we had. i was burping off old spiels. i was mixing them up.

"may i please have the first and last 4 of your social please?"

i was meaning to ask the first and last name... and we don't ask for the last 4 of the SSN anymore. oh and i had closed a call using the old closing script.

this will take getting used to.

i'm so sleepy. update on the insomnia - i'm still having problems. my sleeping time ranges from 2-3 hours and it's crippling me at work.

time to go home.

tuck me into bed please. make me sleep well. dream or no dream. i want to doze off like there's no tomorrow :p

and the agony continues...

most of my team mates are actually taking in calls now... for me and the others who do not have some usernames/passwords working, well we are on the sidelines -- shadowing our team mates.

I WANT TO TAKE IN CALLS.

i say this without sarcasm. i really want to take in that call. my other team mates are getting the hang of the new account and i'm just here. watching. listening. i want to get used to this new process. i need to perform. no shit.

birth pains.

the new chapter of my troubleshooting life had officially begun.

we graduated from our product specific training a coupla days ago and we were all supposed to take in our first call for our new account today but for some reason (stroke of luck, delaying the agony, call it whatever...) my password for one of the key tools wasn't working so i just shadowed one of my team mates.

it's been fun for the most part but right now my insomnia is killing me. i cannot sleep during my supposed sleeping hours and here, i get uber sleepy to the point i get soooo dizzy and almost to the brink of fainting. i'm losing balance. it sucks. i'm here at work and wishing i was at home sleeping.

tomorrow, if my logins will be working like they should, i would be taking my first call. have the jitters. i had been so used to the previous account, i can actually troubleshoot with my eyes closed... here, everything is so uncertain.i have no choice but to go through the birth pains (nyahahah!). whether i like it or not, we all have to go through it. i am hoping for the best. well, i guess it is not that bad...

*deep breath*

love happens :)

who would have thought that two of my closest friends will find themselves in love with each other? :p

I'm sitting here sa veranda, listening to some jazz music, iced tea on one hand and yosi on the other, eyes closed and thinking about Jan and that wonderful feeling... (",)
-Nani 17-Aug-2008 20:55:31

waw. super nakakakilig ;)

it's like i'm watching the unveiling of something beautiful... sorta like reading a very good love story... well yeah i know you get my drift. i've been with these guys for a while now and i've always thought they'd make a good couple (wouldn't you think so? look at the photo above. so happy!) but none of them ever acknowledged it. they always said they're just friends, or "we're like brothers" (yeah, showbiz.)

i am really happy with the sudden turn of events. i did not see it coming but i'm glad they found their way to each other's arms. :D

so that's all for today folks...

...abangan natin ang susunod na kabanata! (sana nga bata! baby girl!!! haha! ^_^)

INSOMYAAAAA!!!

Paggising ko sa hapon diretso
na sa banyo
haharap sa salamin, shit!
kamukha ko na ang syota mo
dehins na lang maliligo wala rin lang tulo
sisilip sa ref, naghahanap
naghahanap, naghahanap

Agahan ko sa hapon
tanghalian sa gabi
hapunan sa madaling araw
insomya
insomya
insomya
insomya

Pagdating ng hatinggabi
magbabasa na ng diyaryo
manunood sa tv ng kung anu-ano
pagdating ng ala-una pahinga naman muna
makikinig sa radyo sa am, sa fm, at swwwwww.

Pagsapit ng alas tres kalam na ang sikmura
punta ako sa 7-11
ingat lang sa pigs
CR muna sa Wendy’s
score na rin ng gin
wala nang trapik
andami-dami-dami-daming adik!

Alas-sais na ng umaga di pa rin inaantok
ubos na rin ang gin, ang ganja
ang sigarilyo
ubos na’ng lahat ng bisyo
gising na’ng kapitbahay ko.

I CAN'T SLEEP!!! :'(

sucks that i can't. i lie down and close my eyes, i try to doze off but a single noise (someone opening/closing the door, freakin noisy neighbors, babies crying...) can wake me up. the weather too! it can be too hot and humid at times... and today, i can't sleep. thunderstorm :(

come training later tonight, i'd look like a zombie again. boo.

there are a lot of things on my mind lately. i wish i could get rid of my worries, maybe then i could get that peaceful sleep.

i'll leave you with this eheads song. for the meantime, call me insomniac.

para sa aking girlfriend (sori kring pinagpalit na kita)

HEHE DI NAMAN MASYADONG ORANGE UNG TEXTCOLOR KO DIBA? :P
GANUN LANG DAPAT, PEBORIT COLOR NG GIRLFRIEND KO ORANGE E :P BABATIIN KO LANG SYA NG CONGRATULATIONS AT NATUPAD NA ISA SA MGA PRAYERS NYA.

(isa sa mga dates namin... magtataka ka, orange nga ba talaga peborit color?)

CONGRATS MAHAL KO!!! IM SO PROUD OF YOU!!! SAN TAYO CHEK IN SA DAYOFF?? :D

I LOVE YOU GRACE!!!

remembering nathan

don't get me wrong, nate is still alive. i just miss the good old days...

nung bago pa lang si nate, pinangunahan sya ng mga masasamang kwento bago sya pinakilala sa buong team. inakala naming lahat sobrang yabang nya. well, he is (at some point) but i think he does it on purpose. anyway, it all changed after we had the chance to really get to know him. he became an instant addition to our tropa.


masarap kasama si nate. he's a good sport :) he's sorta like a big brother slash temp bf ni kae. hehe. he can take jokes and can throw good punchlines. marunong umintindi. at, higit sa lahat, sobrang fun kainuman! haha (peace nate!)

naging parang kapatid na rin si nate. napamahal na sya sa amin. tapos biglang he had to leave :(

nalungkot kami lahat nung pag alis nya pero wala naman kaming magagawa...

we're still in touch. kung may lakad, we try to make it a point to invite him. kasi minsan lang din naman kami nakukumpleto.

oi nate!!!


nate, naalala kita kasi nag text ka kagabi. sabi mo "elow" edi sagot ko naman "kamusta na nate?" di ka naman nagreply.

nagulat nalang ako boi kasi kaninang umaga daming text galing sa number mo.

first message:
C nathan nag board n.ya don2x ikw b yan?c fara po e2 ngplit kme ni nath ng cp.kmust n?san k ngaun?alm muba ung ngyri kay nathan?nspak sya ng papa nia dhil

second message:
Nspak xia dhil s pgiinom nia at yosi.kaya tama nrin n lumayo muna sya s barkda nia s montlbn kc puro yaya lng ng pgiinom ang ngya2ri.

third message:
Sobrang naaawa nq s bf q cnisira ng alak at yosi n yan ang pki2sma nia s lhat ng mhal nia s buhay pati relasyon nmin pero hndi aq su2ko n 2lungan xiang mgbago.

fourth message:
Alam q kaya niang baguhin un by God's grace nlng tlg.wla nmng iposible s kanya e!kamusta kn po?

13-August-2008
08:46:51

girlfriend mo pala nag text. hehe. diba malay ko ba. never namin intention na mapasama ka nate. nagkataon lang din na lahat ng gala naten may inom at yosi tlga, di maiwasan... di naman tayo nagpapatayan sa alak at sigarilyo diba (hmm.) teka, kelan ba ang huling beses na nagkita tayo? nasa cvg ka pa nun. sobrang tagal na nun. ilang beses ka na din namin inaya, never mong pinaunlakan. gusto lang naman namin na makasama ka gaya ng dati :)

ay! nag text uli ang gf mo:

Im sory akala q c don2x ka.sory tlg po. any way gf po e2 ni nate.ok lng nmn sya s apac parin sya. 13-Aug-2008 09:31:08

ang weird lang. hehe ano ba pangalan ko sa fonerr mo? di na bale. wala lang. sana ayos ka lang.
di na ako makapagreply (smart ka kasi) hehe. pkisabi nalang sa girlfriend mo hello. nalito ako sa kwento nya. nag board ka daw pero sa last text apac ka pa rin. working student ka? ok ka lang daw pero ewan sinapak ka daw ng tatay mo? hehe. pero seryoso bro sana ayos ka lang.

miss ka na namin. sige 'gang dito nalang muna. ang init init, apat na araw nkong di nakakatulog ng maayos. kaya naisipan kong uminom bago matulog. umiikot na mundo ko, nasobrahan ata sa vodka :)

ingat ka lagi bro. :)

takot si jerwin ma blog.

kinakabahan ka?
kapag ikaw ay na blog dapat ikatuwa mo...
...sikat ka na!
yay pacheezeburger ka naman!

wtf.

boredom kills.

me wants one of these!!! ahahhahaha :)

jumping on to the bandwagon

soooooooooo everyone's blogging... does that mean i would be blogging too?
hehe we'll see. heck even rommel has his own blog!
anyway, pardon the theme i'm still trying to find the one i like (or just too lazy to change it right now) so heh, deal with it :)

procrastinating. again.

natatae ako.
tinatamad ako.
dito na muna ako.